The exam for the Level 1 Certification in AST: Instructional Portion is available for participants who completed the course. There will be 10 multiple choice questions on the exam. This exam is only available for those who have taken the Level 1 Certification in AST: Instructional Portion Course.
Refund Policy for Online Courses
Purchase of any SoundIntuition product (Quick Courses, Read ‘n’ Play Listen ‘n’ Talk, Observation Opportunities, Theory in Motion and Communication Change Documentaries) grants you immediate access to the course and therefore we cannot offer a refund once a user has started a course, unless the course is cancelled by SoundIntuition.
If your computer or Internet browser malfunctions, for whatever reason, rest assured that our server maintains a real-time electronic record of your activity. Should any questions arise as to the partial or full completion of a course, those records can be accessed by SoundIntuition.
If you feel the online functionality has malfunctioned should immediately contact SoundIntuition by emailing email@example.com
Complaint Policy for Online Courses
Please express any concerns to us by e-mail at firstname.lastname@example.org
. SoundIntuition staff investigates every expression of customer dissatisfaction that we receive.
SoundIntuition is committed to the very best customer experience possible with our online products and data from customer feedback is used to update the knowledge base content of our Website ensuring that, to the best of our ability, issues are mitigated and are not repeated.
Cancellation Policy for Online Courses
If an Online Course is cancelled by SoundIntuition, a full refund will be returned to the participant using the same method of the original payment. Refunds for Online Courses will be provided so long as you have not started the course.